Privacy Policy:

UnlockChanges respects every user of our service and is committed to protecting your
privacy when you use our services. Your trust is especially important to
us, and we will go out of our way to earn it and keep it. We will not
ever rent or sell your personal information to any third party, and we
do not send spam. This privacy policy sets out how UnlockChanges uses and
protects any information that you give on www.unlockchanges.com when
you use this website. UnlockChanges is committed to ensuring that your
privacy is protected, subject to the terms of the ‘Security’ Clause
below. Should we ask you to provide certain information by which you can
be identified when using this website, then you can be assured that it
will only be used in accordance with this privacy statement.
UnlockChanges may change this policy from time to time by updating this
page. UnlockChanges shall have the right to modify this Privacy Policy,
which modification shall be effective immediately following
UnlockChanges posting of such change on the website. Your use of
UnlockChanges service following such posting shall be deemed to constitute your
acceptance of such modification. You should check this page from time to
time to ensure that you are happy with any changes. If you have any
questions or comments regarding this Privacy Policy, please contact us.

In
this Privacy policy, the user of the Website is referred to as “you” or
“your” and the provider of website is referred to as “UnlockChanges ”,
“we”, “us” or “our”.
 

Collecting Personal Information

When
you visit the Site, we collect certain information about your device,
your interaction with the Site, and information necessary to process
your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any
information that can uniquely identify an individual (including the
information below) as “Personal Information”. See the list below for
more information about what Personal Information we collect and why.
 

Device information

  1. Examples
    of Personal Information collected: version of web browser, IP address,
    time zone, cookie information, what sites or products you view, search
    terms, and how you interact with the Site.
  2. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  3. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  4. Disclosure for a business purpose: shared with our processor ,Shiprocket & any other third party apps used.

Order information

  1. Examples
    of Personal Information collected: name, billing address, shipping
    address, payment information (including credit card numbers, email
    address, and phone number.)
  2. Purpose of collection: to provide
    products or services to you to fulfill our contract, to process your
    payment information, arrange for shipping, and provide you with invoices
    and/or order confirmations, communicate with you, screen our orders for
    potential risk or fraud, and when in line with the preferences you have
    shared with us, provide you with information or advertising relating to
    our products or services.
  3. Source of collection: collected from you.
  4. Disclosure
    for a business purpose: shared with our processor , Shiprocket, PayU
    India, Razorpay India, Paytm Business & any other third party apps
    used.

Customer support information

  1. Examples of Personal Information collected: Name, Phone Number, Email Address, Billing Address, DOB.
  2. Purpose of collection: to provide customer support.
  3. Source of collection: collected from you.
  4. Disclosure for a business purpose: COD Order Confirmation, Third Watch, Return & Exchange Portal, Help Center.
 

Sharing Personal Information

We
share your Personal Information with service providers to help us
provide our services and fulfil our contracts with you, as described
above. For example:
  • We use software to power our online store. You can read more about how Shopify uses your Personal Information here:unlockchanges.com
  • We
    may share your Personal Information to comply with applicable laws and
    regulations, to respond to a subpoena, search warrant or other lawful
    request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As
described above, we use your Personal Information to provide you with
targeted advertisements or marketing communications we believe may be of
interest to you. For example:
  • We use Google Analytics
    to help us understand how our customers use the Site. You can read more
    about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Google, Facebook, Instagram, Pinterest for our marketing needs. We
    share information about your use of the Site, your purchases, and your
    interaction with our ads on other websites with our advertising
    partners. We collect and share some of this information directly with
    our advertising partners, and in some cases through the use of cookies
    or other similar technologies (which you may consent to, depending on
    your location). For more information about how targeted advertising
    works, you can visit the Network Advertising Initiative’s (“NAI”)
    educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
 
 

Retention

When
you place an order through the Site, we will retain your Personal
Information for our records unless and until you ask us to erase this
information. For more information on your right of erasure, please see
the ‘Your rights’ section below.
 

Automatic Decision-Making

You
have the right to object to processing based solely on automated
decision-making (which includes profiling) when that decision-making has
a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our
processor  uses limited automated decision-making to prevent fraud that
does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
  • Temporary
    denylist of IP addresses associated with repeated failed transactions.
    This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
 
Your
privacy is important to us. All information collected by unlockchanges on
this website and via Razorpay (India) & PayPal (Outside India) is
only used for the purpose of processing your order and enhancing our
customer service. Under no circumstances will information ever be given
or sold to a third party, nor will we ever record any billing details
such as Razorpay & PayPal account information.